We accept MasterCard, Visa, Visa Debit and Maestro.

Placing an order

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with or unclear about any aspect of these terms, please contact us before placing an order - either by telephone on +447779660690, by email: Using the number above are charged at your standard rate from a BT landline, Mobile Providers and other Networks may vary.

By placing an order via our website you are making an offer to Francesca Gentilli to purchase the goods detailed in your order upon the terms described in your order. Once you have placed an order we will send you a confirmation that your order has been received. A contract between you and Francesca Gentilli for the sale of our products will only exist once an order has been accepted and processed. 

Prices and availability of goods are subject to change without notice. A delivery charge will be added to your order value where appropriate.

All dates quoted for delivery are estimated delivery dates only and may be subject to change. We can accept no liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery. All orders received and accepted before midday will, subject to availability and where possible, be despatched for a 2-3 working days delivery. 

Product description

We take every care to ensure that the description and specification of our products are accurate and correct . However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.

All of our rugs are made by hand and with the bespoke service can vary in size up to 10cms. Colours can also vary up to 5% on bespoke orders, due to their hand made nature. Rug colour can also vary slightly from what you see on screen to when you receive your rug, but we try to make colours as true to life as possible. This is normal and by placing an order with us, you are agreeing and accepting these facts.

Product size and colour

All of our products are handmade and hand dyed. Please note that variation in colour will happen from rug to rug, this is normal and adds to its beauty. Sizes can vary in size by up to 8cm. By placing an order via this website, you confirm your understanding and acceptance of this.


Francesca Gentilli accepts returns, within 7 days upon delivery for a full refund, or within 28 days for credit. All items must be returned in showroom condition with original tags. You will be responsible for the arrangement and cost of return shipping and delivery with the exception of damaged items. We reserve the right to refuse return of any merchandise that does not meet Francesca Gentilli return requirements. All products purchased on sale, or with our bespoke service, are final sale and non returnable.